Contacting Support

Overview

If you cannot find the answer to your question in our Help Center, our support team is here to help. We handle account issues, technical problems, billing questions, and general inquiries.

Before Contacting Support

Many common questions are answered in this Help Center. Before reaching out, try:

• Searching for your question using the search bar on the Help Center landing page.
• Browsing the relevant category for your issue.
• Checking the troubleshooting section of related articles.

How to Contact Us

Email: Send us an email at [email protected] with a description of your issue.

When contacting support, include:

• Your account email address.
• A clear description of the issue or question.
• Steps you have already tried to resolve it.
• Screenshots if applicable.
• The device and browser you are using (for technical issues).

Response Time

We aim to respond to all support requests within 1–2 business days. Complex issues may take longer to investigate and resolve. You will receive an email acknowledgment when your request is received.

Urgent Issues

For urgent issues such as account security concerns (unauthorized access, compromised password), include "URGENT" in your email subject line so we can prioritize your request.